Responsible Gaming at Turbo Wins
At Turbo Wins, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We recognise that gambling should be a form of entertainment, not a way to make money, and we are dedicated to helping you maintain control over your play. We understand that for some, gambling can become problematic, and we take our responsibility seriously to support you with practical tools, clear information, and access to professional help whenever needed.
Your Responsible Gambling Toolkit
To help you manage your gambling activity responsibly, Turbo Wins offers a comprehensive suite of player controls accessible directly from your account:
- Deposit Limits: Set daily, weekly, or monthly limits on how much money you can add to your account to prevent overspending.
- Wager and Loss Limits: Define maximum amounts you can stake or lose within a chosen timeframe to keep your play within safe boundaries.
- Session Timers: Decide in advance how long you want to play and receive a reminder when your session time expires.
- Time-Out and Self-Exclusion: Temporarily suspend your account for periods ranging from 24 hours up to 6 months or longer if required, allowing you to take a break from gambling.
- Permanent Account Closure: If you choose to stop gambling altogether, you can request permanent closure of your account at any time.
Recognising the Signs of Problem Gambling
Gambling should always be a fun and controlled activity. If you notice any of the following signs, it may be time to reconsider your play and seek support:
- Chasing losses or gambling with the primary aim of winning back money lost.
- Borrowing money or selling possessions to fund gambling.
- Spending more time or money on gambling than you originally intended.
- Neglecting work, family, or social commitments due to gambling.
- Experiencing conflict or arguments with loved ones related to gambling behaviour.
- Using essential funds, such as money for bills, rent, or groceries, to gamble.
- Constantly thinking about gambling or planning your next session.
If you answer “yes” to even one of these points, we strongly encourage you to pause and consider using our responsible gaming tools or seeking professional assistance.
Tips for Safe and Responsible Gambling
- Always set a loss limit before you begin playing and stick to it.
- Remember that gambling is entertainment, not a way to generate income.
- Never gamble with money you cannot afford to lose or with borrowed funds.
- Take regular breaks during your gaming sessions to avoid excessive play.
- Balance gambling with other hobbies, social activities, and interests.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Only use disposable income for gambling; essential household funds should never be used.
Self-Assessment and Support
Unsure about your gambling habits? Turbo Wins offers a confidential and anonymous self-assessment quiz within your account to help you evaluate your behaviour. For personalised advice or support, you can contact our dedicated Responsible Gambling Team via email at [email protected] or by Live Chat, available 24/7.
Account Closure and Self-Exclusion
- Temporary Self-Exclusion: You can suspend your account for a minimum of 24 hours up to 6 months or longer if you require more time away.
- Permanent Account Closure: Request permanent closure of your account by contacting our support team. Please ensure you withdraw any remaining balance before closure.
- Reactivation: Accounts closed for reasons other than problem gambling may be considered for reopening after a thorough review. However, we reserve the right to refuse reactivation if it is deemed unsafe for you to continue gambling.
Protecting Minors
Turbo Wins enforces a strict policy prohibiting gambling by anyone under the age of 18, in full compliance with UK law. To help protect children and young people, we recommend:
- Using parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
- Keeping your login credentials and payment information secure and out of reach of children.
- Logging out of your account whenever you leave your device unattended.
- Disabling password auto-fill features on your devices to prevent accidental access.
For further information on child online safety, visit the Better Internet for Kids website.
Help and Support for Gambling Addiction
If you or someone you care about is struggling with gambling-related problems, professional help is available. We encourage you to contact the following UK-based organisations for confidential support:
Additionally, you can download BetBlocker, a free tool that allows you to block access to gambling sites across all your devices.
For confidential advice and support at any time, please contact our Responsible Gambling Team at [email protected].
Legal Compliance and Licensing
Turbo Wins operates under the strict regulations of the United Kingdom Gambling Commission (UKGC). We adhere to all legal requirements to ensure fair play, player protection, and responsible gambling practices. You can verify our licence and learn more about UK gambling laws by visiting the UK Gambling Commission.
Contact Us
If you have any questions or concerns about responsible gambling at Turbo Wins, please do not hesitate to get in touch with our Customer Support team via Live Chat or email us at [email protected]. We are here to help you enjoy gaming safely and responsibly.
Remember: Gambling should always be fun. Stay in control, play responsibly, and seek help if you need it.